If you are not hearing the heartbeat tone during your Ear ID setup - the following may apply.
- Incorrect Ear Tip fit: You may not have a good Ear Tip fitting or seal in your ear canals. The Ear Tip is an extremely important first step to achieving a snug fit. A snug fit will support optimal sound quality and gaining the full features of the HP Hearing PRO Hearing Aids. Please see our guide on How to get the best Fit?
- Previous use: If the hearing aids have been previously used, it could be that they are due for a clean. Please see our guide on How do I clean my hearing aids?
- Hearing Loss beyond our hearing aid range: It could also be possible that HP Hearing PRO may not be suitable for your hearing needs.
Alternatively, you can choose to skip this part. You can select 'I tried both ears' to proceed to the Ear ID check.