It is important that your Ear Tips feel snug in your ears. This will help to improve fit, reduce background noise and get the best use of your hearing aids.
If you missed a quiet tone during your Ear ID - try changing the Ear Tips and going through the re-fit process again. Please see our guide on How to get the best Fit?
If you've changed your Ear Tips and are still missing quiet tones, this may indicate you have a hearing loss that is greater than the fitting range of HP Hearing PRO Hearing Aids. Find out more information here or re-try the Ear ID hearing check to obtain your results.