If you are unable to hear your phone call through your hearing aids - it is likely you have answered the call through your smartphone screen.
You can answer your phone calls with your Tap Touch Controls.
For more information about Tap Touch Controls for Phone Calls see: Tap Touch Control for phone calls
However, if you want to set up your device to answer phone calls through your smartphone screen, please follow the instructions below.
The "Call Audio Routing" function on your iPhone is set to "Automatic", which will default calls to the phone instead of to your hearing aids. To answer calls via your HP Hearing PRO Hearing Aids Tap Touch Control follow these steps.
- Via settings > search Call Audio Routing > select Call Audio Routing > under Call Audio Routing change the setting to [Bluetooth Headset].
- Check and ensure your Bluetooth connection is on and your hearing aids are connected.
- Change the Call Audio Routing from your phone to your hearing aids.