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  1. Support
  2. Frequently Asked Questions
  3. General Questions

General Questions

  • How do I request a return for refund or replacement?
  • How long does delivery take once an order is placed?
  • User Manual
  • What comes in the box?
  • Data Sheet for my hearing aid
  • Do I need to wear both hearing aids?
  • How long will my hearing aids last before they need recharging?
  • What is Ear ID and how does personalization work?
  • How to get the best fit with your HP Hearing PRO OTC Hearing Aids
  • What do I do if my hearing aids keep falling out of my ears?
  • What is World Volume?
  • What does my Ear ID result mean?
  • What is Focus?
  • Tap Touch control for mobile phone calls
  • Taking care of your HP Hearing PRO OTC Hearing Aids
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