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Product Support

  • How to replace the mesh on HP Hearing PRO
  • I am not getting any sound out of my hearing aids
  • I'm getting Feedback or “Whistling”
  • What is World ON?
  • I'm hearing an echo
  • My voice sounds strange when using the hearing aids
  • Charging my hearing aids and the Charge Case
  • Pairing and connecting my hearing aids
  • I cannot hear a heartbeat tone at the beginning of my Ear ID
  • I missed a quiet tone in my Ear ID
  • During Ear ID a termination error message popped up
  • Why can’t I hear my phone call through my hearing aids?
  • How can I tell if my hearing aids need updating
  • What do I do if I get an error while updating my hearing aids?
Support